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Leo Burnett Company, Limited
175 Bloor Street East, North Tower
Toronto, Ontario M4W 3R9
+416 925 5997

Margaret Arnold

SVP, Director, Human Resources

EVP David Kennedy


Lisa Morch

VP, Director of Knowledge Mgmt

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UHC “Our Song”

INSIGHT. At one point or another, you’re likely to end up in the complicated American healthcare system. The agency discovered that there are more than 141,000 healthcare codes and realized nobody knows how to navigate the big, complex system like UnitedHealthcare does. UnitedHealthcare wanted to become the insurance company that can help patients find their way through the system and get people to adopt healthier behaviors.

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IDEA. Leo Burnett Chicago demonstrated the insurer’s unique ability to make navigating the system a bit easier in its “Ways In” campaign. The advertising — in TV, print, out-of-home, promotion, digital and social — brings to life comical situations of people getting into the system. In the TV spot “Our Song,” a couple’s listening to the familiar tune of Dirty Dancing’s “Time of My Life” leads to a virtual chat with a doctor.

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IMPACT. UnitedHealthcare’s “Ways In” campaign was a breakthrough idea for the healthcare category and it helped move the needle on the company’s business goals. The campaign’s spots, specifically “Our Song,” utilized rich, rewatchable and entertaining stories that were right on-brand. “Our Song” received more than 25 million views on YouTube and the commercial peaked at a perfect 9.9 effectiveness score on a scale of .1 to 9.9 against an industry average of 4. It was also listed as the number one most engaging ad on TV among consumers for more than three weeks and was featured as Adweek’s Ad of the Day.